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You realize you have a problem and you need to fix it. You don’t know exactly what is wrong but you know that your business really needs some help.

Are you unsure if you should hire a coach or a consultant?

It is important to know the differences between the two because there are certainly significant differences between consulting and coaching.

Consultants usually specialize in one particular field of expertise, whether it be accounting, technology, staffing, marketing or any one of many other components of a business.

An independent outside consultant will analyze and look at your business and determine weak spots, strong points and identify missing elements and gaps. They will then propose a plan and a cost. If hired the consultant will either tell you what needs to be done or in many cases do it for you.

What a consultant cannot do is help you transform your business into being successful if the problem is you. Most consultants don’t focus on people and in fact can benefit from a coach themselves.

A coach is a facilitator of growth and change. The role of the coach is to help you and through you they can make a difference in your business and your life.

Hiring a coach doesn’t mean you have serious problems. Hiring a coach means you are aware that if you make certain improvements in your behaviors and core beliefs, your chances of being successful will increase dramatically.

To simplify, a consultant will advise their clients on how to solve the problem while a coach helps guide the client to their own conclusions.

Consultants are focused on the results whereas coaches are focused on the individual.

You hire a consultant to produce a certain outcome and you hire a coach to support and guide you to achieve the outcome yourself.

Metaphorically, a consultant gives you a fish and feeds you a meal, while a coach teaches you to fish so you can feed yourself indefinitely.

There is a time and place for both coaching and consulting. In fact some coaches offer “consultative coaching” which is a subtle combination of both. So as they walk with you along the path to success, sometimes they take the lead.

Which ever road you choose, remember to enjoy the journey.

To your success!

Author Bio

David Mason is president of Mason Performance Development Inc., a Speaker, Trainer, Performance Development Coach and internationally best-selling author.

Well, they can surely use off the shelf business leadership training content if they want to add another valuable service to their clients.

As a business coach or a consultant one of your best weapons is asking questions. To be a successful consultant you must dive deep into your clients organization and ask questions the verify answers to really analyze their situation. This will allow you to come up solutions and help you in advising your client on how to plan and execute to address opportunity areas. So what are the reoccurring opportunity areas that you see time and time again? Answer: Employee training, growth and development, leadership and business training, and many “training related” areas I’m sure.

I know because I have had many business coaches and consultants (especially small business consultants) come to me for guidance in that area. It’s a common opportunity area for small businesses. Most small businesses focus more on operations and revenue than they do on their employee’s growth and development. What they sometimes fail to realize is that the employee is more of an asset to invest in they understand. Soft skills or interpersonal communication skills is absolutely one of the most important traits of a customer focused business. If your employees do not receive training in this area of person-to-person contact then they are destined to have shortcomings.

Now most consultants and coaches just advise their clients to invest in some career training or soft skills courses. They may refer their clients to a few colleagues of theirs (like my colleagues do for my firm) and then move on to their next client or follow up with that client with questions about how the plan is going and if they took the training advise. What if you as a coach or consultant had your own business leadership or career training programs to offer? Don’t worry about developing a training program from scratch for every client. You would have to grow a complete training staff to do that anyway. Why not invest in some off the shelf courseware to offer your clients?

What is off the shelf courseware? This is a training program in a box really. It may be one topic or many or a cluster of topics that fall into your clients opportunity areas of employee training and development. Imagine handing you’re client a course that’s ready to go and that they could use to facilitate the soft skills training or business leadership training needs of their organization with just a few edits or customization so that it appears to be their own training product/program. Off the shelf career or business leadership or soft skills training courseware should be a must have for every business consultant or business coach out there. Instead of just advising a client to get that done because it’s needed and an area for them to improve their business – why not give them what they ask for and you advise them to do as well?

Where is the selling point for the client? There need not be one really. You can give the training to them. You could sell it as an additional product as well, but for the client they get a training program that didn’t have to spend months or years to develop. They can customize it and brand it to their company and facilitate internal training so they take ownership in growing leaders from within. The client doesn’t have to figure it out or spend thousands on seminars, workshops and travel/entertainment expense for their employees. It is really a “no brainer” for consultants and coaches to have off the shelf courseware in their back pocket and as an added benefit for their clients. It’s amazing how many consultants out there who spend more time referring this task or outsourcing it so that others can capitalize on the training opportunity area. Training content or courseware for consultants just makes sense.

Where is the benefit for you the consultant or coach? Well – your clients’ benefit above should the most important. Also, you can purchase training content from some training providers restriction free. It’s called re-usability training. Some organizations focus solely on developing business leadership and soft skills training programs that anyone can use as courseware to re-brand, edit, sell or customize any way they like.

In summary: business coaches and consultants do need training too. They need it not just for them to grow and develop, but they need courseware to add value to their service offerings and enhance their clients’ experience.

Call center consulting services can give your home business a corporate image by managing your communication lines. Effective communication applications improve contact among your workers, suppliers, and customers. Forget you’re a small business aping the corporate giants; you’re on way to becoming one.

Call Center Consulting

Small businesses rely on loyal patronage, but they also depend on several other variables such as timely delivery of quality supplies, keeping track of trends to catch up with what is new, management of information that keeps on changing and increasing, and keeping communication lines open. This is on top of managing operations at all fronts.

For big corporations, they rely on communications consultants to manage their communication lines all over the globe. The consultants design and provide the strategies for the corporate call center. Their consulting services do the complex solutions for the call center’s needs and applications of corporations on a grander scale. For a small business, the consultants adjust or select the suitable applications.

The integration of CRM technology assures real-time solutions to problems and delivery of company and product information and services. Geared towards customer care, this strategy optimizes the company’s reach and effectiveness in responding to customer concerns. The strategy assures customers that the company is around to help them out anytime daily without fail.

For small or medium-sized business, hiring a call center consulting expert drastically improves CRM management. The consulting service designs a program after analyzing your contact needs. You can rely on the service to follow customers at billing time, announce the launch of new products and incentives, and track repeat customers with ease.

Keeping Open Lines

Customers appreciate being valued for their constancy. The guarantee that they can pick up the phone and dial a number anytime they have problems regarding product usage or other concerns is a relief. For the company, complaints, requests, and questions are key issues that are analyzed to improve company customer relations management and service.

Customers are fickle. Any time they feel that their needs are not taken care of, they hustle to other companies, leaving you bewildered and frustrated not knowing why. Knowledge of their preferences and changing needs provides you with the leverage to improve your services ahead of time before you end up with less than 20% satisfied customers, a warning to stop the downtrend fast.

Call center applications establishes a long-term customer-company relationship, making the one-time investment worthwhile and cost-effective. This complements the data banking you have stored for quick access and reference.

Companies value the significance and efficiency of having a call center consulting service take on the additional burden and save them thousands of dollars. Your small business can capitalize on this advantage and assume a corporate image that boosts your branding.

What to Expect From the Experts

It will save time and much hair-splitting if you analyze the needs of your business along the area of customer service. Your information will give the call center consulting expert a general idea of your requirements. The expert will review and analyze your business operations, observe the current management of CRS, and identify the weak and strong areas. Even the script is designed to fit into your branding.

You will have to discuss with the call center consulting service your ideas, what and how you want things ran, and what you want to achieve in the future. This is not a 1-2-3 formula; expect that it will take quite some time before your system is up and running, but once it is, it is all systems go for your small business.

Image consultants have some of the hottest jobs in the business world today, thanks to the world of television and shows like Extreme Makeover, Queer Eye for Straight Guy, What to Wear and What Not to Wear. Image consultants give advice to other clients advising them on their style and help them to achieve their wishes – whether it’s a new job, or simply boosting their self-esteem. In making people look good, image consultants offer services such as:

Makeover Consultant or Image Analysis

You give feedback to people and help them build or change their overall image.

Wardrobe Consultant or Fashion Stylist

This job is about reviewing clients’ current wardrobe and then sorting outfits that need to be disposed of and deciding which should be purchased; in short, coordinating clients’ outfits and wardrobe organizing.

Makeup Consultant

You would give advice to clients on their makeup as well on specific aspects of their image, such as physical appearance – colors, hairstyle, skincare, etc.

Image usually portrays a person’s appearance or looks. But beyond this, people also form impression about someone based on the way a person talks as well as their behavior. Therefore as an image consultant, it would be your job to advise clients on issues such as:

o Verbal Communication-Clear diction, voice, vocabulary and proper language.

o Body Language- Rectify the client’s body language and non-verbal cues, such as handshake, eye contact and posture.

o Etiquettes-Teaching clients business etiquette, as well as social graces such as table manners.

Other than consulting your clients, you can also form a network of all strategic partners so that you can refer your clients to, such as hairstylists, makeup artists, dentists, dieticians, plastic surgeons, personal trainers and diction coaches.

Image consultants have the chance to help anyone who needs help improving the way they are perceived.

o You can work with women who want to change their look.

o Work with job seekers

o Handle the image of corporate executives

o Handle beauty pageant contestants

o You can also handle lawyers, as well as their clients

o Boost the morale of cancer survivors

o Modify looks of the television personalities

o Work with politicians

o Work with singles who seek partners

Many people appoint image consultants, even corporate clients. Companies hire image consultants to advise new managers on how to communicate with their employees, or even coach a senior executive to leave a lasting impression during media appearances.

Whether you are a busy individual looking for your dream home, a relocating business, or a property investor, property consultants can help you. Premier Property Search consultants have the in-depth local knowledge, responsive market contacts, and specialist experience to acquire the perfect property for you.

From drawing up your wish list, to putting the key in the front door, here’s how your property consultant can save you time, stress and money:

1. Your free initial consultation

Your property consultant will begin by discussing your needs and aspirations with you in detail. Together you can tap into Premier Property Search’s vast experience and up-to-date knowledge of the market to set a clear and achievable brief.

2. The property search and shortlist

Once our property consultant fully understands your requirements, the search begins.

Your property consultant will save you hours of trawling through endless property websites, or rounds of fruitless phone calls. We will talk to our unparalleled network of estate agents, developers, property investors, and local contacts relevant to your search.

A list of properties which match your brief is then drawn up, some of which may not yet have come on to the open market. Your property consultant will visit and scrutinize each one, ready to present a failsafe shortlist to you.

3. Time for you to decide

At a time that suits you, your property consultant will accompany you to view the shortlisted properties. You can spend half a day or perhaps a whole day looking at properties, all of which match your requirements.

Your time looking at properties will be an informative and enjoyable experience, rather than fraught with stress and disappointment.

More often than not we will have found your ideal property. If not, both you and your property consultant will have a clearer idea of your requirements, and the search can continue.

4. Negotiation on your behalf

Once you have made your choice, your property consultant will negotiate the best possible price. We nearly always guarantee to achieve a significant discount on the asking price.

5. The home straight

Once your offer has been formally accepted, your property consultant will take the hard work out of the buying process. We liaise with all parties on your behalf – the estate agent or private seller, the solicitors, surveyors, mortgage brokers and any other stakeholders. In what is often a complicated, frustrating and time consuming process, your property consultant will use their skills and professionalism to overcome any obstacles and ensure a smooth transaction.